By engaging our services, signing our check in form, or approving a quote, you acknowledge that you have read or had the opportunity to read our Terms & Conditions and agree to be bound by them.

 

Your Rights

You are protected under Australian Consumer Law.

This means:

• Services are carried out with due care and skill

• Repairs must be fit for purpose

• You are entitled to remedies if something goes wrong

Nothing in our terms removes these rights.

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Workmanship Warranty

We provide our services with due care, skill, and in accordance with all applicable laws and industry standards. We are a licensed repairer and maintain all required approvals to carry out our work. We will also provide relevant information about the services if reasonably requested.

To the extent permitted by law, we are responsible for loss or damage caused by our breach of these obligations or our negligence.

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We warrant our workmanship for 3 months or 3,000km (whichever occurs first) from the date of completion. Warranty applies from the date of completion, regardless of vehicle usage or time off the road. This warranty applies to workmanship only and is in addition to your rights under Australian Consumer Law. Any warranty claims are subject to inspection.

This warranty does not cover:

• Normal wear and tear

• Misuse or neglect

• Failure of parts (unless supplied by us and covered under manufacturer warranty)

• Issues unrelated to the original repair

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Quotes & Acceptance

• A written or verbal quote will be provided where practicable.

• Quotes are valid for 7 days unless otherwise stated.

• Work will not exceed the quoted amount by more than 10% without your approval (unless additional faults are discovered).

• Additional faults may be discovered during repairs, We will contact you before proceeding where possible.

• Acceptance of a quote (including payment of a deposit) constitutes agreement to these Terms & Conditions.

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Deposits & Payments

• Deposits may be required to secure bookings or order parts.

• Full payment is required before vehicle release, unless otherwise agreed.

• Trade accounts (if approved) are 30 EOM from invoice date. Overdue accounts may incur interest and recovery costs.

• Disputes must be raised within 10 business days. Defaults may be reported in accordance with the Privacy Act.

• We reserve the right to retain the vehicle until payment is received (mechanic’s lien).

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Cancellations

Cancellations after acceptance may incur reasonable costs, including parts ordered, restocking fees, and administrative expenses.

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Timeframes

All completion timeframes are estimates only. Delays may occur due to parts availability, supplier delays, subcontractors or unforeseen mechanical issues.

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Additional Work / Unforeseen Issues

Mechanical work may uncover additional faults not visible at the time of quoting.
Where this occurs:

• We will contact you for approval before proceeding where reasonably possible

• Additional parts and labour will be charged accordingly

• If we cannot reach you, we reserve the right to carry out urgent work necessary to make the vehicle safe or operational

 

Pre-existing Damage

We are not responsible for pre-existing faults, damage, or wear and tear identified during or after repairs.

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Diagnostics & Electrical Work

• Diagnostic charges apply regardless of outcome, as time and expertise are required to assess faults.

• Due to the nature of mechanical and electrical systems, no guarantee can be given that all faults will be identified or permanently resolved, especially intermittent issues.

 

Subcontracted Work

• We may engage qualified and insured subcontractors where required.

• We remain responsible for the services we supply to you, including work carried out by subcontractors, in accordance with Australian Consumer Law.

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Parts & Materials

Customer Supplied

• No warranty is provided on customer-supplied parts.

• We are not responsible for part failure, incorrect fitment, or delays caused by such parts.

• Any additional labour required due to faulty, incorrect or incompatible parts will be charged.

Parts Supplied by Us

• Parts supplied by Top End Motors are covered by the manufacturer’s warranty.

• Your rights under Australian Consumer Law apply and cannot be excluded.

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​Engine Rebuilds & Major Repairs

Major mechanical repairs (including engine and transmission work) carry inherent risk. While all care is taken, we do not guarantee against failure of associated or pre-existing components. No warranty applies where failure is due to underlying or unrelated issues. This does not affect your rights under Australian Consumer Law.

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Performance / Modified Vehicles

Modified or performance vehicles are repaired at the owner’s risk, unless otherwise agreed in writing. 

 

Vehicle Risk & Insurance

Vehicles are stored and driven at the owner’s risk, except where loss or damage is caused by our negligence. Customers are responsible for maintaining appropriate insurance. Where appropriate, claims may be made through the customer’s insurer. Customers must advise if a vehicle is uninsured at drop-off.

 

Storage Fees / Uncollected Vehicles

• Vehicles not collected within 7 days of completion may incur a reasonable daily storage fee.

• Vehicles left uncollected for an extended period may be dealt with in accordance with applicable laws relating to uncollected goods.

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Removed Parts

Removed parts must be collected within 3 days unless otherwise agreed. Uncollected parts may be disposed of or become the property of Top End Motors.

 

Recording Devices

We reserve the right to disconnect dash cams or recording devices while the vehicle is in our care.

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​Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any rights you have under Australian Consumer Law. To the extent permitted by law, our liability for any loss or damage arising from the supply of services is limited to:

• Re-supplying the services; or

• Paying the reasonable cost of having the services re-supplied.

• Where it is fair and reasonable to do so.​